DENVER–(BUSINESS WIRE)–Lathrop GPM LLP announces that Jasmine Trillos-Decarie joins the firm as its first Chief Client Officer after an exhaustive search for a senior client service executive with significant and diversified experience in the legal industry.
This role was developed to support Lathrop GPM’s focus on increasing value to all clients. Trillos-Decarie brings a wealth of experience to unify the administrative functions that most directly impact every client’s experience. She will oversee marketing, business development, practice management, pricing and legal project management.
“We are happy that Jasmine has accepted the CCO position. While our search was put on hold for several months due to the pandemic, a promise to increase the value we provide our clients was the reason for the Lathrop GPM formation on Jan. 1, 2020 and Jasmine will help us realize this promise,” said Cameron Garrison, Managing Partner.
An industry leader with 25 years’ experience at AmLaw 100 and 200 firms, Trillos-Decarie has overseen client-value initiatives and business growth nationally and internationally. She’s successfully built, led, motivated and coached cross-functional and cross-geographical teams.
“Jasmine consulted with us for the last several months, helping us refine our client service and value strategy,” said Courtney M. Landon, Chief Operating Officer. “She already has contributed valuable insights shaped by her impressive experience in legal client-service. Jasmine’s Hispanic background also increases the diverse perspective of our administrative leadership team for which diversity and inclusion is a focus.”
With Trillos-Decarie, Lathrop GPM will explore opportunities to refine the firm’s customer journey mapping, implement new and consistent client service and business development education, increase internal relationship-building programs and deploy various client value-add initiatives.
An active Legal Marketing Association member, Trillos-Decarie has served on the International LMA Board of Directors, as President of the LMA New England Board of Directors and co-chair of the LMA Tech West Regional Conference.
In the firm’s current work-from-home environment, Trillos-Decarie will work from her home in Seattle and eventually work from the firm’s Denver office.
About Lathrop GPM
A national law firm with nearly 400 attorneys and 14 offices from coast to coast, at Lathrop GPM, we relentlessly pursue our clients’ interests — helping anticipate trends and plan for challenges. A full-service firm with deep roots and a broad reach, Lathrop GPM collaborates with clients to shape the future. www.lathropgpm.com.